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  • Miele S5281 Callisto Canister Vacuum Cleaner
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Customer reviews

3.0 out of 5 stars
3 out of 5
80 global ratings
5 star
20%
4 star
15%
3 star
28%
2 star
15%
1 star
22%
Miele S5281 Callisto Canister Vacuum Cleaner

Miele S5281 Callisto Canister Vacuum Cleaner

byMiele
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Top positive review

Positive reviews›
3 Cedars Farm
5.0 out of 5 starsAfter 45 years of cleaning house, I have a vac that does its job.
Reviewed in the United States on March 20, 2012
I have read the other reviews, and pointing out the negative comments made, I can really only agree with two of them. I do not like where the on off switch is either.... on the vac body, but I can get used to that issue. The other common complaint is the size of the vac bags. I have a mid-sized, two story, really, really dirty old farm house. Three humans, two dogs, and two cats inside, and outside there are free range chickens, horses, barn mud and hay that gets tracked in. So, (un)fortunately, I need to empty the bags more frequently than most normal home owners. Ehh? well, the clean that's left behind and the amount of time it takes to get there? I am over it already.

That being said, the shorter power cord? Maybe a little shorter than normal, but I have outlets in every room. Squeeky power head when pulled back? Haven't experienced that so far. Not having the body steer straight? Haven't experienced that either. The weight or stiffness of the power head handle and hose??? well, this vacuum seems to be much lighter to use and handle than my old Electrolux canister, and so far, using the handle with the power head has not bothered or caused my carpal tunnel syndrome to act up. If the power head is heavier, it doesn't seem to be because it pulls itself forward on it's own due to the power of the spin brush. I really don't have to push the power head forward! How cool is that?! Another comment was that it has no swivel for the hose at the base of the power head. With this in mind, you just have to think a little bit of your vacuuming direction as you go along. I would not even have brought that up because so far it hasn't really annoyed me yet. I think a lot of the complaints are just from using a new vacuum and adjusting to it. I did note if you have the power setting too high, the bag-full window appears that the bag is full when it's really not. Turn the power level down. Then it reads okay. Even with my level of dirt and dust, I have not really had to use the highest power setting. Miehl should take some of these comments in consideration when they design their next model, then they would have made the perfect vacuum. But considering these items of difficulty, even with the cost of the vacuum, I would not send it back simply because I get a much cleaner house (and air in the house) in less than half the time.

On the VERY UP SIDE..... This vacuum does not SMELL! With the dog hair, cat hair and dried mud and dust that this machine picks up, I have yet to experience that "vacuum dirt" smell. I would overlook every little nit-pick and the limitations of the smaller bags just for that feature. And, with one of my dogs being a short, straight haired Jack Russell (her fur manages to 'weave' itself into my area rugs and furniture), with the power this thing has set just on the 'normal' setting, not the highest, I get the rugs clean in one or two swipes. 2/3'ds of the time it took with my old vacuum, even when my old vacuum was new. I don't have to keep going over, and over and in different directions in the same area to get the hair out any more.

If you have little throw rugs, be warned. When it gets to the edges of the small rugs if you are using the spin brush in the main power head and it sucks up the edges of the rug, the power head will shut off. Most of the time you can just press the little button on the handle without turning off the vacuum to get the spin brush going again. But if the vacuum is really unhappy about it, you have to turn the whole vacuum off and turn it back on to restart the spin brush. On the upside, the spin brush is very easy to clean to get wound around hairs and what-nots off of it.

All in all, my point is, I can live with the little design flaws for three reasons. The job is done, and done better than any other style vac I have owned in less than half the time; there is no dirty vac bag smell in the house; and it seems to be built very solidly to last a very long time.
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9 people found this helpful

Top critical review

Critical reviews›
dostein
3.0 out of 5 starsnot real impressed
Reviewed in the United States on November 14, 2012
I had a kirby before and really wish I had bought another. It is very quiet but I only had it 2 weeks and the button on the telescoping wand broke, so i will have to replace it. It also attracts a lot of dog hair and dust to its hose.As far as pick up it does a pretty good job but the cord needs to be longer.
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One person found this helpful

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From the United States

dostein
3.0 out of 5 stars not real impressed
Reviewed in the United States on November 14, 2012
Verified Purchase
I had a kirby before and really wish I had bought another. It is very quiet but I only had it 2 weeks and the button on the telescoping wand broke, so i will have to replace it. It also attracts a lot of dog hair and dust to its hose.As far as pick up it does a pretty good job but the cord needs to be longer.
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BadgerEric
1.0 out of 5 stars Two defective in six months!
Reviewed in the United States on January 16, 2011
Verified Purchase
I've purchased two Miele Callisto vacuum cleaners in the past six months, and both had the powerbrush stop working--the second one after only one month! This vacuum worked fine while it worked, but for a $900 vacuum to have serious issues like this is ridiculous. I'm thankful that Amazon has been so great about the returns, I don't know if other retailers would have been as helpful. I'm buying my third vacuum in a year, and it WON'T be a Miele--and I really wanted to love it!
20 people found this helpful
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3 Cedars Farm
5.0 out of 5 stars After 45 years of cleaning house, I have a vac that does its job.
Reviewed in the United States on March 20, 2012
Verified Purchase
I have read the other reviews, and pointing out the negative comments made, I can really only agree with two of them. I do not like where the on off switch is either.... on the vac body, but I can get used to that issue. The other common complaint is the size of the vac bags. I have a mid-sized, two story, really, really dirty old farm house. Three humans, two dogs, and two cats inside, and outside there are free range chickens, horses, barn mud and hay that gets tracked in. So, (un)fortunately, I need to empty the bags more frequently than most normal home owners. Ehh? well, the clean that's left behind and the amount of time it takes to get there? I am over it already.

That being said, the shorter power cord? Maybe a little shorter than normal, but I have outlets in every room. Squeeky power head when pulled back? Haven't experienced that so far. Not having the body steer straight? Haven't experienced that either. The weight or stiffness of the power head handle and hose??? well, this vacuum seems to be much lighter to use and handle than my old Electrolux canister, and so far, using the handle with the power head has not bothered or caused my carpal tunnel syndrome to act up. If the power head is heavier, it doesn't seem to be because it pulls itself forward on it's own due to the power of the spin brush. I really don't have to push the power head forward! How cool is that?! Another comment was that it has no swivel for the hose at the base of the power head. With this in mind, you just have to think a little bit of your vacuuming direction as you go along. I would not even have brought that up because so far it hasn't really annoyed me yet. I think a lot of the complaints are just from using a new vacuum and adjusting to it. I did note if you have the power setting too high, the bag-full window appears that the bag is full when it's really not. Turn the power level down. Then it reads okay. Even with my level of dirt and dust, I have not really had to use the highest power setting. Miehl should take some of these comments in consideration when they design their next model, then they would have made the perfect vacuum. But considering these items of difficulty, even with the cost of the vacuum, I would not send it back simply because I get a much cleaner house (and air in the house) in less than half the time.

On the VERY UP SIDE..... This vacuum does not SMELL! With the dog hair, cat hair and dried mud and dust that this machine picks up, I have yet to experience that "vacuum dirt" smell. I would overlook every little nit-pick and the limitations of the smaller bags just for that feature. And, with one of my dogs being a short, straight haired Jack Russell (her fur manages to 'weave' itself into my area rugs and furniture), with the power this thing has set just on the 'normal' setting, not the highest, I get the rugs clean in one or two swipes. 2/3'ds of the time it took with my old vacuum, even when my old vacuum was new. I don't have to keep going over, and over and in different directions in the same area to get the hair out any more.

If you have little throw rugs, be warned. When it gets to the edges of the small rugs if you are using the spin brush in the main power head and it sucks up the edges of the rug, the power head will shut off. Most of the time you can just press the little button on the handle without turning off the vacuum to get the spin brush going again. But if the vacuum is really unhappy about it, you have to turn the whole vacuum off and turn it back on to restart the spin brush. On the upside, the spin brush is very easy to clean to get wound around hairs and what-nots off of it.

All in all, my point is, I can live with the little design flaws for three reasons. The job is done, and done better than any other style vac I have owned in less than half the time; there is no dirty vac bag smell in the house; and it seems to be built very solidly to last a very long time.
9 people found this helpful
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B. Robertson
2.0 out of 5 stars Ok for small places and SHOCKS you
Reviewed in the United States on December 6, 2012
Verified Purchase
I bought this because we had 2 cats in a 2 bedroom townhouse.
1.) Right away the stock power head proved to be worthless for large areas. (I use if for stairs and it's great...)
So all this money and I had to invest in the large, more powerful powerhead. sigh...
once you spend the extra money for the bigger powerhead it works pretty well.

2.)The bag-full indicator is useless as well; by the time it throws the bag is so full that the vacuum hasn't been working for a *long* time... I have to check the bag every time I run it.

3.) The other problem I've had with this machine is that the foot release for the power head broke. Unfortunately, this is a very weak link on this vacuum and once it breaks you can't get the power head off!!! So forget about your hardfloor attachment ever getting used again.

4.) Probably the thing that annoys me the most is that I'm constantly getting shocked by this thing!! It's obviously a known problem because there's a metal strip on the handle to serve as a ground. the problem is that it doesn't -prevent- shocking, it just gives it a place to shock you!! And it *HURTS*!! The worst part is that you can feel it building up and the *POW*!!

The more I think about it writing this review, I really don't even think I'd give it 2 stars!!
I have yet to find a better vacuum than the 1970's era electrolux my mom used for years and years...
9 people found this helpful
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Casey
4.0 out of 5 stars Love this vacuum on wood floors
Reviewed in the United States on February 23, 2013
Verified Purchase
This vacuum is great on all my woof floors and carpet. The suction is strong, its super quiet I can use it in the middle of the night if I like. The only design thing I would change is the on/off button. Its annoying and hard to "touch"
Other than that works like a Lexus.
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GayleV
3.0 out of 5 stars Didn’t last
Reviewed in the United States on November 12, 2022
Verified Purchase
I was never as wowed by this vacuum cleaner as I felt like I should have been for the price. It was ok. But now with less than ten years of light use, the motor died. I could have spent a third of the price and ended up at the same place.
One person found this helpful
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GK
1.0 out of 5 stars Not made for US homes
Reviewed in the United States on May 4, 2011
My wife is Dutch and she raved on and on about how good Miele vacuum cleaners were. We had to replace our old American one and I honored her by buying a new Callisto for about $850. It looked good and had nice reviews. But I've used it now for more than a year and my conclusion is that it would be perfect for a European apartment of maybe 1000 sq ft, which almost all are, and no carpets. I have three complaints. First and most importantly is that the bag is way too small. We have a 4600 sq ft home and if I clean it twice it needs a new bag before I finish the second time. The bags are expensive and you have to mail order them. Second, the carpet attachment is worthless. It is not powered but turns due to suction. If you have any animals in your home their fur will clog the thing so it won't move at all. You have to send it in to a repair shop to have it fixed. If I were to keep it fixed, which I've given up on, it would need to be done every other time I vacuum the house. Third, the extension cord it way too short. There is a plug at the bottom of the stairs and yet the cord is not long enough for me to vacuum the entire one-floor stair case. After living in Europe for seven years, I know that they have great pride in their manufacturing, but I honestly believe that they spend more time and effort on aesthetic design than on practicality. I'm going back to my good ole American brand.
34 people found this helpful
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GothCrone
5.0 out of 5 stars Love it; worth every penny!
Reviewed in the United States on July 17, 2013
Verified Purchase
I've owned a Meile cannister vacuum before (a Silver Moon). I loved it and used it (nearly daily) for 10 years -- and then it experienced a serious malfunction that turned out to be too expensive to repair . . and with great reluctance and some frustration, I disposed of it. I bought a cheaper vacuum (several actually - will I never learn? At one point, my husband said I had a "vacuum cleaner graveyard" developing in the garage) in the two years that I was without my Miele. I admit I was a bit miffed when I found out the failure my previous Meile experienced was a known problem by Miele but my unit was out of warranty by the time it failed. Still I wasn't very pleased. This review is not about the Silver Moon model, but I've included these details to provide context to this review.

I cannot adequately express what a delight it is again to use a vacuum cleaner of this quality -- to have absolutely no dust or odor being puffed out into the air as it is used...this Callisto model uses the larger bags so I've found they are more economical than the FJM bags. I adore the twister head for the hard floors (we have mostly wood floors - some carpet) -- the carpet power head is INCREDIBLE and what amazes me is how quiet it is! We have four cats and a dog (although to be fair, he's a standard poodle and does not shed at ALL but man...the cats make up for it) and this Miele works like a charm - we have a relatively small home and I use it daily on the hardwood floors to get up the kitty tumbleweeds (all four cats are longhair breeds)...anyway - I highly recommend this Miele . . I expect it to last at least 15 years - they usually do -- and (what I considered) a design flaw on the older models (the variable vacuum/power adjustment on the electric hose handle, which failed on two hoses that I had to replace with my old Miele) has been fixed by placing the controls in the form of a very easy to use switch on the body of the cannister. I am thrilled to have "my Miele" back and functional. This will (should) be the last vacuum cleaner I buy for a VERY long time!
6 people found this helpful
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domestic diva
5.0 out of 5 stars Miele, you get what you pay for.
Reviewed in the United States on April 9, 2013
Verified Purchase
Finally a vacuum that sucks !!! Literally. I bought that miserable Sears knockoff recommended by Consumers Report which ws a pile of junk that fell apart. Finally, the old adage you get what you pay for. With three cats, allergies and one of the cats who has asthma this is the machine that picks up cat fur and dust mites without blowing the stuff all over the room.
This is the best vacuum I have ever owned. Period. It is a lot of money but worth every dime. I wished I had bought the one with the lighted power head but I didnt. otherwise I am happy. I wish the cord was longer but it isnt. not a deterrent to buying. It does exactly what it supposed to do. If you have pets, this is the machine for you. Its been used heavily and still looks nice and nothing is broken. I use this vacuum everyday. It fits neatly in a small space, and the attachments fit nicely in the cannister. I bought all the attachments, some of which are knockoffs but they work just fine.
I would recommend this vacuum to anyone. Be prepared to own it for a long time without incident.
2 people found this helpful
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Robert Potamus
5.0 out of 5 stars Awesome
Reviewed in the United States on February 27, 2013
Verified Purchase
This is the best vacuum I have ever used and probably one of the best in the world. I have been using it for over a year with absolutely zero problems or complaints. It is super powerful and also quiet and light. The motorized power head works great. The hard surface attachment works so well that I don't even bother sweeping anymore, I just use the vacuum. The swivel mechanism built into the attachments makes it very easy to maneuver into hard to reach places. The cord retract mechanism works every time. I think I have had to untangle the cord by hand maybe once or twice the entire time I have had it. The hepa filter works so well that my house smells better after I vacuum than before...seriously.

I cannot think of a single bad thing to say about this vacuum. It is expensive but if you are willing to pay for quality then this one is for you.

Update: I have now owned this vacuum for about 4 years ans I stand by my original review. Nothing has broken and the machine works just as well now as the day it arrived.
7 people found this helpful
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